1. What should I do immediately after a Natural Disaster?
   Your safety is the first priority. Once it’s safe to assess the damage, contact your home insurance provider to begin the claims process. Take photos and videos of any damage for documentation. 
2. Who should I contact first—my home insurance provider or Unlock?
   Start by contacting your home insurance provider to file a claim. After that, notify Unlock of the situation by calling our support team at 800-560-3450 Ext. 2 or sending an email support@unlock.com. We will guide you through the process.  
3. Do I need to provide Unlock with my insurance claim information?
   Yes. Once you’ve filed a claim with your insurance provider, please share the claim details with Unlock so we can help you navigate the repairs to your home.
4. What happens once I receive the insurance check? 
   -If you receive a claim check, you will need to send it to Unlock in most cases for endorsement. You also may need to send it to your mortgage provider as well. This process is typically facilitated by USPS and/or FedEx.
   -Once we receive the claim check, we will endorse it and return it via FedEx. 
   -If you have question or concerns, please contact us at: 
   Unlock Support Team:
   800-560-3450 Ext. 2  (Monday – Friday 10am – 7pm EST)
   Email: support@unlock.com
   
5. Why do I need to send my insurance check to Unlock? 
   As part of your home equity agreement with Unlock, insurance proceeds must be used to restore the property to its original condition. 
   
6. What if I have questions or need assistance during this process? 
   If you have any questions or concerns, don’t hesitate to contact Unlock’s customer support team. We’re here to help guide you through every step of the process.
   Unlock support team: 800-560-3450 Ext. 2,  (Monday – Friday 10am – 7pm EST ) Email: support@unlock.com 
   
7. What if I need other assistance? 
   If you’ve experienced other financial losses, you may be eligible for FEMA Disaster Assistance. You can apply for assistance by visiting FEMA.gov or calling (800) 621-3362. There’s no fee to apply. 
   
8. What about my property taxes?
   If your home or business was affected by the windstorms or fires, you may be eligible for temporary property tax relief through the Los Angeles County assessor’s office. You should file a misfortune or calamity claim to request reassessment of your property.

If you need additional support or assistance, please contact our team at:

800-560-3450 Ext. 2  (Monday – Friday 10am – 7pm EST); support@unlock.com