FAQs for Homeowners after Natural Disasters

Start by contacting your home insurance provider to file a claim. After that, notify Unlock of the situation by calling our support team at 800-560-3450 Ext. 2 or sending an email [email protected]. We will guide you through the process.

Yes. Once you’ve filed a claim with your insurance provider, please share the claim details with Unlock so we can help you navigate the repairs to your home.

• If you receive a claim check, you will need to send it to Unlock in most cases for endorsement. You also may need to send it to your mortgage provider as well. This process is typically facilitated by USPS and/or FedEx.
• Once we receive the claim check, we will endorse it and return it via FedEx.
• If you have question or concerns, please contact us at:
  Unlock Support Team:
  800-560-3450 Ext. 2 (Monday – Friday 10am – 7pm EST)
  Email: [email protected]

As part of your home equity agreement with Unlock, insurance proceeds must be used to restore the property to its original condition.

If you have any questions or concerns, don’t hesitate to contact Unlock’s customer support team. We’re here to help guide you through every step of the process.
Unlock support team: 800-560-3450 Ext. 2,  (Monday – Friday 10am – 7pm EST ) Email: [email protected]

If you’ve experienced other financial losses, you may be eligible for FEMA Disaster Assistance. You can apply for assistance by visiting FEMA.gov or calling (800) 621-3362. There’s no fee to apply.

If your home or business was affected by the windstorms or fires, you may be eligible for temporary property tax relief through the Los Angeles County assessor’s office. You should file a misfortune or calamity claim to request reassessment of your property.