Unlock Technologies Customer Success Story: Lori

‘It’s like we have a new life.’ 

When Florida residents Lori and her husband made the decision to pay off high-interest credit card debt, the first step they took was to turn to her aunt. 

Her aunt had secured a Home Equity Agreement (HEA) with Unlock and referred them – which was all they needed. “She had done all the research and raved about Unlock,” says Lori. “She’s a very detailed person. If she thought Unlock was great, that’s saying a lot.” 

As Lori went through the process herself, she found herself concurring with her aunt. “Everything moved so swiftly and methodically,” she explains. She received an immediate response after contacting the company, submitted the application within 24 hours and received funds quickly. “It was almost too good to be true, but it wasn’t,” she says. “This was a really efficient, effective and pleasant process.” 

The Ph.D. student stresses that there was “nothing strange or uncomfortable about the HEA process.” Her only surprise was how fast it all was. “There is nothing you have to worry about creeping up. There’s nothing unexpected.” She found the customer service “top-notch” and never felt she was working through the process alone. “It’s all very transparent,” she adds. “Unlock breaks it down so you understand everything.” 

After paying off their credit-card debt, Lori says that their finances are freed up. “It’s like we have a new life.”